Email address web@seahorse.si

Phone number+386 41 433 357

Opening Hours MON–SAT 8 a.m.– 8 p.m

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Complaints

COMPLAINTS AND INCORRECT GOODS

COMPLAINTS

All products are checked prior to delivery and shipped undamaged. Your products will be carefully packed in boxes for delivery to ensure they are delivered undamaged and in their original packaging.
Check the goods received immediately. In accordance with Article 37 of the Consumer Protection Act, a customer is entitled to immediately reject goods delivered by a courier immediately and on-the-spot in the event of any damage to the product which occurred during transport. Therefore, do not accept such damaged goods. Together with the courier, you would be required to complete a complaint record, which represent the basis for the resolution of your complaint. On this basis, we will replace the damaged product with a new one.
You can send your complaint directly by email to nasvet@kozmetika-afrodita.si, ensuring your complaint is resolved as soon as possible.

INCORRECT GOODS

Check the received goods immediately. If the posted package contains the wrong goods, the customer must notify the webshop.kozmetika-afrodita.com online store by email prodaja.narocila@kozmetika-afrodita.si no later than three days after receipt. Based on an appropriate notice, the webshop.afroditacosmetics.com online store replaces the product for the customer as soon as possible. After the returned product is received by the head office of the company, the customer is sent the correct product.

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